• Leading Supplier of Industrial Clutches, Brake Pads and Caliper Brakes

Great customer service = Great customer feedback!

 

Industrial Clutch parts pride ourselves on our excellent customer service. A recent enquiry was received from Australia where an irrigation pump had failed, given the climatic concerns in the country it was imperative to try and get the parts over to the customer as soon as possible. ICP have vast stockholdings and as a result were able to pick the part from the warehouse and had it air freighted to Australia in order for the irrigation pump to back in operation within a week.

Great work from the ICP team, always nice to get such positive feedback from our customers

Dear ICP

The clutch plates arrived here yesterday(Monday) morning.

Thanks to your great service we’ll have this irrigation pump back online by the end of the week.

I sincerely appreciate your concern Sara and I’m happy to report that many areas have received some much needed rain in the last few days.

Although not as widespread as we’d like, it has certainly helped.

Compared to the hot dry winds of the last few months, the current humidity is a good sign for more rain to come.

I wish you all the best for the year ahead and can assure you that I’ll be recommending your services to my colleagues.